Profile HM-01CDAO / CAIO
A senior data and information executive who builds enterprise data, information and AI functions from the ground up: strategy, governance, architecture and the delivery that makes them real. Nearly two decades inside large, highly regulated institutions, translating complex, fragmented data landscapes into trusted intelligence that executives and boards act on. People first, always: capability that outlasts the engagement.
Key achievements
- Led an institution's first data and information strategy, lifting organisational maturity from 1.5 out of 5 to between 3 and 4 out of 5.
- Recognised with an international industry award for that strategy, its people-centric delivery and the digital transformation around it.
- Grew a permanent team from 3 to 20 FTE across information and records management, data governance, and data platform and architecture.
- Led two enterprise transformation programmes concurrently: a cloud data and analytics platform with a delivery team of 13, and a next-generation records management replacement with a delivery team of 12.
- Drafted the AI policy, governance framework, strategy and roadmap for a central government agency.
- Drove an exemplary result in a national regulatory audit of information management practice, positioning the team as a sector leader.
Where they have worked
- 2026
Senior AI advisor, contractCentral government agency
- 2022 - 2025
Executive lead, information and data managementMajor banking institution
- 2018 - 2022
Data ArchitectMajor banking institution
- 2006 - 2018
Senior Analyst ProgrammerMajor banking institution
- Governance
TrusteeCommunity education trust
BSc Computer Science · AI for business mini-MBA · Principles of Maori governance
Data & information strategyAI strategy & governanceResponsible AIEnterprise data architectureRecords & information managementPrivacy Act & records complianceExecutive & board reporting
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See full profileFractional CIO and Portfolio Transformation Leader
A technology and transformation leader with more than 30 years across health, finance, media, telecommunications and shared services. Operates as a fractional CIO, head of delivery or programme director: portfolio optimisation, PMO establishment and uplift, operating models, governance, cybersecurity and cloud. Known for pragmatic leadership and for building delivery teams that lift the whole organisation's execution.
Key achievements
- Cut a technology portfolio from 300 initiatives to 25 strategic priorities, increasing delivery capacity by 75%.
- Led a NZ$15m shared services technology portfolio and a team of 25 project managers, programme managers and business analysts as head of delivery and interim CTO.
- Ran a NZ$1.8m multi-cloud transformation programme with projected savings of NZ$3.5m over five years.
- Established a Security Operations Centre and led cybersecurity uplift programmes, including remediation for network-enabled medical devices.
- Built and transformed PMO, programme and business analysis capability across multiple organisations and industries.
- Produced steering-committee governance, sequencing and business case material for a major people-systems transformation.
Where they have worked
- 2026
Transformation consultant, people systemsLarge Crown entity
- 2025 - now
Principal ConsultantBoutique AI advisory firm
- 2024
Programme ManagerGlobal media and entertainment company
- 2021 - 2024
Delivery executive and interim CTOLarge consumer services organisation
- 2017 - 2021
Programme and portfolio leadMajor public health provider
- 1994 - 2017
Senior delivery and PMO leadership rolesA global telecommunications company, a major trans-Tasman bank, a global enterprise software company, a big-four professional services firm, a major entertainment group, a major broadcaster, a major insurer and a major airline
Fractional CIOPortfolio & programme managementPMO establishment & upliftOperating modelsGovernance & investment prioritisationCybersecurity & cloud transformationBusiness casesChange leadership
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See full profileCTO / MS Specialist
A hands-on technology executive with three decades across transport, telecommunications and global IT outsourcing, from enterprise and infrastructure architecture to head-of-operations leadership. Deep Microsoft specialisation across Microsoft 365, Dynamics 365 and Azure, including enterprise strategy programmes delivered with Microsoft directly. Known for unblocking stalled programmes, running critical infrastructure under real pressure, and earning the organisation's highest employee engagement score while doing it.
Key achievements
- Achieved the highest employee engagement score across the whole organisation, 95%, while leading cloud and IT delivery teams.
- Delivered refreshed data centre capability for high availability, disaster recovery and zero-downtime delivery, and upgraded core network and compute for a large-scale public transport ticketing project across three global locations after a cyber incident, with zero impact to the timeline.
- Led the Microsoft estate end to end: Microsoft 365, Dynamics 365 and Azure operations, vendor enterprise strategy programmes, and an all-of-government Microsoft licensing outcome generating significant cost savings.
- Cut new-hire IT onboarding from 2 to 4 hours to under 30 minutes with a fully managed, automated desktop environment.
- Built the greenfields Day 1 IT environment for a newly formed transport organisation: architecture, frameworks, transition plans and middleware platform selection, delivered on time for launch day.
- A decade of APAC enterprise architecture with a global IT outsourcing provider: solution architect on the successful outsourcing contract with a global food and beverage producer, and approval authority for all midrange capital spend across the Asia Pacific region.
Where they have worked
- 2025
Technical operations leadMajor transport organisation
- 2023 - 2025
Senior manager, cloud and IT deliveryMajor transport organisation
- 2022 - 2023
Acting lead, cloud and IT deliveryMajor transport organisation
- 2015 - 2022
Emerging technology leadMajor transport organisation
- 2009 - 2015
Contract CTO and IT architecture rolesTransport sector agencies, including a programme that stood up a new organisation
- 1999 - 2008
Enterprise architect, capability manager and technical leadGlobal IT services and outsourcing provider, Asia Pacific
- 1997 - 1999
Senior technical consultantMajor telecommunications provider
BSc Computer Science and Physics · IEEE and IEEE Computer Society member · ISO 9001 auditor certified · Registered Electrical Professional
Contract / fractional CTOMicrosoft 365, Dynamics 365 & AzureCloud & IT operationsEnterprise & infrastructure architectureData centre, network & DRITSM, tenders & vendor managementBudget & financial managementEmerging technology
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See full profilePhD AI Platform Developer
A doctorally trained AI engineer who builds the working machinery behind generative AI: agentic workflows, MCP servers, retrieval augmented generation and the knowledge graphs that keep answers grounded. Four years of doctoral research went into one hard problem, turning unstructured documents into structured, queryable knowledge, and that research now sits underneath production AI agents built for business use. Deploys on Azure AI and Google Cloud Vertex AI, in Python, across vector and graph databases. The human you want when the demo has to become a platform, and when a wrong answer is not an acceptable outcome.
Key achievements
- Builds and ships agentic AI workflows in production, deploying large language models on both Azure AI and Google Cloud Vertex AI, with orchestration, tool use and function calling through LiteLLM and MCP servers.
- Completed a four-year doctoral research programme in document understanding and knowledge extraction, training BERT-based transformer models to pull structured knowledge out of PDF documents and assemble it into knowledge graphs.
- Implemented retrieval augmented generation grounded on a knowledge graph rather than vector search alone, so answers stay accurate and faithful to the source material, which is what matters wherever a wrong answer carries consequences.
- Built a knowledge-graph question answering system for causation research at a leading New Zealand university: named entity and relation extraction feeding LLM-grounded question answering, improving the efficiency of the diagnostic workflow.
- Led machine-learning remaining useful life prediction for industrial machinery, forecasting how much operating life equipment has left before it fails.
- Built a reporting and visualisation platform in SQL, Python and Tableau to track operational KPIs across a manufacturing business.
Where they have worked
- 2024 - now
AI Developer, Agentic WorkflowsNew Zealand AI startup
- 2023 - 2024
Research Assistant, Knowledge Graphs and LLM Question AnsweringLeading New Zealand university
- 2020 - 2024
Doctoral Researcher, Document Understanding and RAGLeading New Zealand university
- 2018 - 2019
Data Analyst, Machine Learning and Business IntelligenceGlobal industrial engine and heavy machinery manufacturer, China
PhD Mechanical Engineering, doctoral research in document understanding, knowledge extraction and retrieval augmented generation · MSc Mechanical Engineering · BSc Mechanical Engineering
Agentic AI workflowsMCP servers & tool useRetrieval augmented generation (RAG)Knowledge graphs, Neo4jVector databases, WeaviateAzure AI & Azure OpenAIGoogle Cloud Vertex AIPython: FastAPI, FastMCP, LiteLLMPrompt engineering & fine-tuningTransformers & NLP, BERTPostgreSQL & SupabaseDocument understanding & information extractionPredictive maintenance machine learningSQL & Tableau dashboards
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See full profileCIO / Transformation Manager
A senior technology executive with more than 20 years leading shared-services technology across multi-entity, multi-stakeholder organisations: the environments where several business units, competing priorities and distinct leadership teams all need to share infrastructure, security and data without losing local agility. Most recently a regional CIO across roughly 40 companies in seven Asia-Pacific markets. Works directly with chief executives, chief financial officers and boards, making the commercial case for technology investment in language they actually use, and is focused on redesigning how organisations operate around what AI can now do autonomously, not bolting AI on top of what already exists.
Key achievements
- Led a group-wide ISO 27001 certification programme across eight companies and 500+ employees, delivered in nine months and among the first of its kind in the region's marketing services sector, unlocking a $25m annual revenue stream.
- Led technology due diligence and integration for six acquisitions, onboarding 100+ employees with zero business disruption and delivering $450k in annual synergies through vendor consolidation and infrastructure rationalisation.
- Led a complete cloud re-architecture for a market research division, cutting cloud costs by more than 50% while enabling advanced analytics and maintaining audit compliance.
- Built and led a governed generative AI platform deployed to 1,000+ users globally, and a group-wide employee mobile app and portal serving 1,700+ employees across two countries.
- Reduced total IT costs by more than $480k annually through vendor consolidation and cloud optimisation, while transforming the technology financial model from CapEx to OpEx.
- Secured approval for a first-of-its-kind AI-generated brand campaign, navigating security, legal, ethics and governance requirements across a seven-market region.
Where they have worked
- 2025 - now
Independent AI governance and workflow-automation projectsCareer break, primary carer
- 2025
Regional technology executive, Asia-PacificGlobal advertising and marketing holding company
- 2016 - 2025
Group technology executive, shared-services leadershipMajor New Zealand marketing services holding company
- 2009 - 2016
National IT ManagerMajor New Zealand marketing services holding company
- 2006 - 2009
National IT ManagerMarketing and direct-response agency
- 1999 - 2006
IT ManagerGlobal advertising agency network, London
Executive leadership development programme · Management fundamentals executive education · Te Kaa Cultural Leadership Programme · ITIL V3 Foundations · Microsoft MCSE · Google AI Professional · Business computing qualification
Technology vision & strategyDigital & AI transformationEnterprise programme deliveryM&A integration & change managementCybersecurity & risk, ISO 27001Cloud architecture, AWS & AzureData platforms & analyticsAI governance & autonomous workflowsGenerative AI, LLMs & custom GPTsVendor management & negotiationPrivacy Act 2020 & data governanceExecutive & board communicationTeam building & performance leadership
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See full profileCTO/CAIO
A transformational technology executive with more than 20 years leading enterprise, digital and operational technology across complex, customer-facing and critical-infrastructure organisations. Builds high-performing functions, turns technology from service provider into strategic partner, and aligns investment with measurable business outcomes. Current remit spans cyber security, infrastructure, enterprise applications, digital products, operational technology, data and analytics, AI, portfolio delivery and major transformation. Leadership and culture sit at the centre of the work.
Key achievements
- Led a technology organisation of more than 250 people through significant reform while achieving all executive performance objectives.
- Delivered more than $3m in annual operational savings and 100% of approved capital investment commitments.
- Reduced monthly technology outages by more than 90% through modernised operations, stronger service disciplines, better monitoring and clear accountability.
- Rebuilt a set of siloed technology teams into a unified, collaborative function recognised as a strategic business partner.
- Previously led a multidisciplinary function of more than 50 people with an eight-figure operating budget, delivering more than $2m in annual savings and reducing critical incidents by 70%.
- Directed major programmes across cyber security, data and analytics, digital platforms, infrastructure and operational technology in complex, always-on environments.
Where they have worked
- Current
Executive technology leadershipMajor customer and infrastructure organisation
- 16 years
Progressive technology leadership across operations, platforms and architectureNational critical-infrastructure provider
- 3 years
Application services and systems engineeringGlobal communications technology provider
Practical Engineer in Electronics and Computers with honours · TOGAF 9.1 · Azure Solution Architecture · Agile Leadership · Executive negotiation
CTO & CAIO leadershipTechnology strategy & roadmapsOrganisational transformationDigital & AI transformationData, analytics & AICyber security & riskEnterprise architectureOperational technologyCritical infrastructureCloud, DevOps & IoTPortfolio & investment governanceCommercial & vendor managementService management & resilienceLeadership & culture
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See full profileAI & Transformation Exec
A transformation executive with more than 20 years leading enterprise change across Australian and New Zealand financial services, now focused on applied AI strategy, implementation and adoption. Brings C-suite credibility from regulated institutions together with practitioner-level AI fluency: opportunity assessment, tool stack and workflow architecture, custom agents and automation, governance guardrails, and measurable capability uplift. Builds the leadership confidence, operating model and human capability that turn AI from an experiment into sustained business performance.
Key achievements
- Governed a $1b customer, people and technology transformation as one of three GM-level review-board leaders, spanning customer experience, people experience and the enterprise technology agenda.
- Built a 50+ specialist practice across design, research, business process engineering and behavioural science, advancing design maturity from Level 1 to Level 5.
- Led enterprise-wide change and communications for 5,400 people through the highest-pressure period of the COVID-19 response, meeting or exceeding continuity and business targets.
- Identified $25m in cost savings across retail, business and institutional banking in four months through process excellence.
- Founded and scaled a $10m+ enterprise future-capability platform over six years, and has trained more than 20,000 professionals in human-centred design, innovation and AI capability.
- Designs and delivers enterprise AI programmes end to end: opportunity assessment, tool selection, workflow redesign, custom agents and automation, governance guardrails, and adoption measured against business outcomes.
Where they have worked
- 2023 - now
AI advisory and implementation executiveIndependent applied AI consultancy, Australia
- 2025 - 2026
Digital strategy adviserPremium travel and membership business
- 2023 - 2024
Operating executiveInternational premium travel business
- 2021 - 2023
Design and transformation executiveMajor New Zealand bank
- 2020
Enterprise change and communications leaderMajor Australian bank
- 2010 - 2018
Innovation and portfolio leaderMajor Australian bank
Bachelor of Business, Human Resource Management · Executive Certificate, Design Thinking · Diplomas in Neuropsychology and Cognitive Behavioural Therapy · Behaviour Science Practitioner · NLP Master Practitioner
Enterprise AI strategyAI implementation & adoptionHuman-first AI governanceAI operating models & workflow redesignCustom agents & automationEnterprise transformationExecutive & board advisoryChange & communicationsHuman-centred designBehavioural scienceCapability buildingPortfolio & programme leadership
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See full profileProg/GM/Proj Mngr
A senior project and programme manager with more than 30 years delivering complex business and technology initiatives across New Zealand, Europe and North America. Works across organisational transformation, PMO establishment, governance, business change, software delivery, infrastructure and enterprise applications. Known for building trusted stakeholder relationships, standing up effective delivery teams, and recovering or restructuring initiatives that have stalled. Combines commercial awareness with practical delivery leadership, from strategic enterprise transformation through to operational technology implementation, in both the public and private sectors.
Key achievements
- Established governance, PMO and delivery frameworks across multiple New Zealand and international organisations.
- Member of the international task force that achieved operational acceptance of North America's first GSM network.
- Coded and tested key software elements for the first global GSM deployment in Europe, then project-managed later releases of the system.
- Recovered two failed, paused programmes and delivered both, including a nationwide roster-to-pay implementation completed on time and within a budget of roughly $1.8m.
- Led a nationwide HRIS, payroll and workforce management programme with a team spread across New Zealand, Australia and Canada, introducing MSP and PRINCE2 into an organisation that had no project capability.
- Migrated an organisation from fully on-premises domain hosting to a fully hosted Microsoft 365 environment.
Where they have worked
- 2025 - now
Senior project managerNational primary industry body, New Zealand
- 2025
ICT project managerNew Zealand university
- 2024
Senior project managerMajor New Zealand port operator
- 2023 - 2024
Programme managerNational transport operator, New Zealand
- 2022 - 2023
Project managerGlobal workforce management software vendor
- 2021
Manager, business projectsAustralasian parking and services group
- 2019 - 2021
Senior project managerNew Zealand government agency
- 2013 - 2018
Programme managerShared health services organisation, New Zealand
- 2011 - 2013
Programme and customer fulfilment managerGlobal telecommunications vendor and a UK teaching hospital group
- 2004 - 2010
Independent programme and PMO consultantTelecommunications, healthcare and technology, UK and Europe
BSc in Electrical and Electronic Engineering · MSP Practitioner · PRINCE2 Practitioner · ICAgile Agile Project Management · Member of the Project Management Institute · Good written and spoken Swedish
Programme managementProject recovery & turnaroundPortfolio governancePMO establishment & upliftBenefits realisationOrganisational changeStakeholder & executive engagementVendor selection & procurementCommercial & budget managementHRIS, HCM & payroll deliverySaaS implementationInfrastructure & cloud migration
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See full profileIT Director / Digital Transformation
A digital and technology leader with more than 20 years across finance, consulting and operational services, aligning technology strategy with what the business is actually trying to do. Cloud adoption, security, SaaS integration and process automation, delivered with a servant leadership style and a calm presence when things are changing fast.
Key achievements
- Delivered more than $1.5 million in operating cost savings through contract renegotiation and data centre consolidation.
- Cut manual handling on a major bank's business deposit card product by 70 percent, with a 25 percent reduction in dispatch costs.
- Led technology through roughly $30 million of acquisition-driven growth, scaling systems for an expansion of over 150 staff across two countries.
- Defined and delivered a regional data centre strategy, including a Disaster Recovery as a Service model and a consolidated service desk across three countries.
- Secured $500,000 in operating savings through a Pacific-wide telecommunications tender.
- Migrated 60 physical servers to a highly available virtual environment with shared storage.
Where they have worked
- 2019 - now
Director and business consultantOwn technology consultancy
- 2021 - 2024
Senior manager, business process improvementMajor New Zealand bank
- 2009 - 2019
IT manager, senior leadership teamGlobal hygiene and services group, New Zealand and Fiji
- 2015 - 2017
Pacific IT programme managerSame group, Pacific region
- 2003 - 2009
IT support and systems engineerSame group
Bachelor of Information Technology · PRINCE2 Practitioner · Certificate IV in Leadership and Management · Microsoft Certified Professional · AI and Data Fundamentals
Strategic IT planning & governanceCloud & infrastructure leadershipCybersecurity & riskService delivery managementM&A integrationVendor & contract negotiationProcess improvement & automationTeam leadership
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See full profilePMO Lead / Programme Manager
A PMO improvement and adoption specialist with more than 20 years in digital project and programme delivery. Establishes and refines project management offices, drives adoption of standard approaches and tools across delivery streams, and is known for bringing the right people together on the right work. Positive leadership and genuine people skills, backed by PRINCE2 and agile at scale.
Key achievements
- Established a national risk register and reporting framework for a health directorate, removing silos and lifting risk maturity across regions.
- Refined an internal PMO audit framework against ISO 9001, holding on average under 0.7 percent red and under 5 percent amber across 700 governance projects.
- Delivered project management training and PRINCE2 Foundation mentoring across Australia and New Zealand, lifting organisational delivery maturity.
- Co-led PMO conferences in Melbourne and Auckland that strengthened the whole PMO cohort.
- Co-led a cloud programme with four customers, resulting in 17 initiatives worth $3.8 million.
- Led the end-to-end ICT project behind national census form processing, meeting daily service levels through peak volumes.
- Made the case for an $8 million investment in print mail production equipment, approved by the capital investment committee.
Where they have worked
- 2024 - now
PMO leadNational health agency, New Zealand
- 2023 - 2024
PMO lead, New ZealandTrans-Tasman business technology firm
- 2019 - 2022
Programme managerLarge New Zealand IT services provider
- 2017 - 2019
Project manager, digital servicesInformation management company
- 2012 - 2016
Project manager and business improvement specialistNational postal and banking group
ICAgile Delivery at Scale · PRINCE2 · Agile, waterfall and hybrid delivery
PMO establishment & upliftProgramme managementBenefits managementStrategic alignmentGovernance & complianceRisk managementStakeholder engagementCoaching & mentoring
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See full profileGM Technology / Crisis & Security
A senior operational leader whose career spans public sector, commercial business, not-for-profit and the armed forces. General and operational management across every business function, from people leadership and health and safety through to budgets, risk and technology strategy, with genuine depth in crisis management and security operations. Leads teams of 35 and more, and coaches individuals toward their own career plans.
Key achievements
- Built and ran a cybersecurity programme across an independent member network, winning buy-in through roadshows rather than mandate.
- Led a major migration from on-premises to cloud to strengthen cyber defences across a national retail cooperative and its members.
- Owned incident response through a national cyclone and a global software outage.
- Led a 24/7 managed service operation of more than 35 people delivering critical services to major national clients.
- Recommended and implemented two-factor authentication and risk mitigation protecting confidential personal, financial and medical data at a large tertiary institute.
- Implemented a health and safety system across 13 trusts, winning an innovation award for medium enterprise.
- Commanded three reserve infantry battalions, and served as senior national officer on a United Nations peacekeeping mission, providing crisis leadership through the opening days of a national crisis.
Where they have worked
- 2022 - 2024
IT operations managerNational home improvement retail cooperative
- 2019 - 2022
GM outsourcing and support, then head of technologyManaged service provider
- 2018 - 2020
Commander ReservesReserve forces, concurrent
- 2018
Head of operational strategy and relationshipsNational youth development charity
- 2015 - 2017
Head of ICT servicesSouth Auckland tertiary institute
- 2013 - 2014
Senior staff officerUnited Nations peacekeeping mission
- 2004 - now
Board chair and board memberCommunity and youth charities
Bachelor of Science, Computer Science · Diploma in Science, Computer Science · Diploma of Business Operations · IT Certified Professional · Joint Command and Staff Course
Operations leadershipCrisis managementSecurity operationsCybersecurityManaged servicesGovernance & boardContract negotiationHealth & safetyTeam leadership
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See full profileService Director / Product Owner
A customer-obsessed business and service manager with a long record in service management, product ownership, sales and marketing, and strong commercial acumen. End-to-end service management in SaaS and IaaS environments covering cloud, cybersecurity, end user computing and mobile, with full ownership of roadmap and lifecycle from customer requirement through business case to delivery. Media savvy and an accomplished presenter at global and local conferences.
Key achievements
- Delivered 10 percent year on year revenue growth across four years in a major telecommunications product portfolio.
- Grew monthly sales six-fold in a national operations role.
- Ran a multi-million dollar outsourcing account end to end, covering network, mobile, service management, cybersecurity, end user computing and service desk, with full profit and loss ownership.
- Owned global OEM partner relationships and built a new integrations portfolio, including 24/7 global technical support.
- Led the sales and delivery of a $2 million nationwide rollout of 190 units for a national restaurant chain, finishing two weeks ahead of schedule and within budget.
- Implemented a company-wide ICT platform and a national call and dispatch centre with standardised procedures.
Where they have worked
- 2021 - 2024
Product manager, OEM and integrationsGlobal technology solutions provider
- 2019 - 2020
Service directorMajor New Zealand telecommunications carrier
- 2014 - 2018
Product manager, managed securityMajor New Zealand telecommunications carrier
- 2013 - 2014
National operations managerTechnology services business
- 2011 - 2013
Product manager, cloud and securityEnterprise ICT provider
- 2006 - 2011
GM service delivery and projectsCommercial equipment group
Agile practitioner · Product and lifecycle management · Portfolio and partner management
Service managementProduct ownership & roadmapSaaS and IaaS deliveryManaged securityEnd user computingCommercial & P&LPartner & vendor managementBusiness development
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See full profilePrincipal Service Architect
A service architect with more than 20 years delivering complex service transformation across healthcare, energy, telecommunications and government. Aligns IT services to business goals through service design, transition leadership and operational maturity uplift, and is known for cost optimisation, service desk transformation and enterprise-scale migrations. Trusted at C-level, and equally at home in supplier relationship alignment and contract development.
Key achievements
- Designed and transitioned the service for a national digital workplace programme serving roughly 90,000 users, including hypercare, service desk and platform support.
- Delivered service design and transition for a regional migration of 24,000 users to a modern workspace during COVID.
- Provided service design and transition input to the migration of 18 service desks for 90,000 users onto a single ITSM platform.
- Delivered private cloud savings of around $3 million over five years, and Oracle support savings of around $1 million over three years.
- Implemented total cost visibility across every application in a national energy business.
- Shifted service design and transition to design time rather than late in delivery, changing how the whole programme worked.
Where they have worked
- 2017 - now
Principal service architect, founder and managing directorOwn service architecture consultancy
- 2024 - 2025
Service management consultantLarge New Zealand managed services provider
- 2021 - 2024
Principal service architectNational health agency
- 2017 - 2021
Service architectNew Zealand energy generator and retailer
ITIL 4 Certified · SIAM and multi-vendor service integration · Service design, cost modelling and contract development
Service architectureService transition leadershipITIL & ITSMSIAM & multi-vendor integrationDigital workplace at scaleITSM tooling selectionCost optimisationC-level engagement
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See full profileCIO/Consultant
A senior executive who has led digital, technology, engineering, commercial and operational functions across critical infrastructure, transport, aviation, defence and telecommunications. Brings the breadth to shape direction, align executives and boards, mobilise teams and partners, and turn complex strategy into practical delivery. Best suited where an organisation needs senior leadership without the overhead: fractional or interim CIO, a strategy and operating model assignment, portfolio leadership, or an independent review that challenges the plan and tests delivery confidence.
Key achievements
- Built a utility's digital strategy connecting business ambition to trusted data, intelligent platforms and AI, with roadmaps for both business unit and shared enterprise capability.
- Established a federated operating model of autonomy with alignment, where business teams keep delivery ownership while shared capabilities hold enterprise coherence.
- Led a technology group of 185 people across engineering, operational technology, networks, software and project delivery, accountable for $280 million of operating assets across more than 90 sites.
- Led structural change through a 50 percent collapse in revenue during COVID-19, holding a safety-critical service together.
- Transformed infrastructure and service management at a rail and logistics operator through outsourcing, reducing headcount by roughly 100 FTE, and moved from owned on-premises to hybrid cloud.
- Rebuilt an airline e-commerce platform, led its IT strategy, and managed the response and recovery from a data centre incident.
- Rebuilt an offshore airline market to pre-disaster levels after two major earthquakes and a tsunami.
- Moved aircraft engine maintenance from fixed overhaul intervals to condition-based inspection, with stated savings of around $3 million per engine per year.
Where they have worked
- 2023 - now
Executive general manager, digitalElectricity network, energy services and fibre utility
- 2022 - 2023
Digital strategy leadLarge public sector institution
- 2019 - 2022
Chief information officerCritical aviation infrastructure operator
- 2013 - 2019
Chief information officerRail and logistics operator
- 2010 - 2013
General manager, Japan and KoreaMajor airline, based in Tokyo
- 2007 - 2010
General manager, group ITMajor airline
- 2000 - 2007
Technology and solutions leadershipMajor airline
- 1987 - 1997
Marine engineering officerNaval service
Bachelor of Engineering (Mechanical), Honours · executive programmes at leading international business schools · marine engineering application course
Digital & technology strategyFractional & interim CIOTarget operating modelsTransformation deliveryEnterprise architecture directionOperational technologyCyber & operational riskData & AI enablementSourcing & managed servicesBoard & executive engagementCritical infrastructurePortfolio & programme leadership
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See full profile 